Help / 01

Customer
Support

We're here to help you get access and get results from your program. Most questions are about logging in or finding a lesson — usually solved in a single message.

Reply timeWithin 24 business hours
01Channels

How to
reach us.

Reach us through any official channel below and we'll reply within 24 business hours.

Official channels Support contacts
Emailsupport@astucemaison.online
WhatsApp / phone+55 11 94680-5450
HoursMon–Fri, 9:00–18:00 (GMT-3)
02Accessing your program

How accessing your program works

  • Check your email. Right after purchase you receive a confirmation email with your access link. We also send a WhatsApp message.
  • Sign in with your purchase email. Open the link and log in using the exact email address you entered at checkout.
  • Typed your email wrong? We fix it. If you made a typo or can't find the email, message us — we'll correct the address and get you in.
03Billing

Billing & what appears on your statement

Payments are processed by our payment provider. On your card or bank statement the charge appears under our billing descriptor CENTERPAG. If you see a charge you don't recognise, please contact us before opening a dispute — we can identify the purchase and resolve it quickly, including issuing a refund where eligible. For subscription products, the recurring price and billing interval are displayed at checkout before you confirm, and a reminder is included in your confirmation email. You can cancel at any time — see the Refund & Cancellation Policy.

04Common questions

Common questions

I can't log in. Use the same email you entered at checkout, and check spam/promotions for the confirmation message. Still stuck? Email support@astucemaison.online and we'll get you in.

How do I get a refund or cancel? See the Refund & Cancellation Policy. In short: a full refund within 7 days, and cancellation of any subscription at any time with no fee.

Is this medical advice? No. Our programs are educational, for general wellness and beauty. They don't replace advice from a qualified health professional.

05Contact

Contact

support@astucemaison.online · WhatsApp +55 11 94680-5450 · Monday–Friday 9:00–18:00 (GMT-3), replies within 24 business hours.